FAQs


How long will my order take to arrive?

Each Coily takes over seven hours to print. We will endeavour to get your Coily out as quickly as possible, but dependent on how many are ordered each week, your Coily can take up to SEVEN days to produce and ship.


Where do you ship the 3D printed units to?

We can ship Coily all over the world. Shipping rates and shipping times obviously vary on destination and can be affected by local customs.


How can I pay?

At the moment you can only pay with PayPal however the ability to make payments outside of PayPal is coming soon. In the meantime, you can still pay using a credit/debit card through PayPal without having to create a PayPal account.


What is the quality like of the 3D printed Coily?

We print at as higher quality as possible using 0.25mm print cores and 0.1mm layer height. We also use the highest quality PLA filaments. However 3D printing can result in small anomolies in the print so we can not guarantee 100% defect free units all the time. This should be bourne in mind when placing your order. 


When is stock allocated on the website?

Stock is made available every Sunday. Available quantities will vary week to week, but it will usually be between 10-20 units.


What happens when all stock is sold out?

You will need to wait until the following Sunday before more stock becomes available. Inm some situations, adhoc stock may be added during the week.


I do not want a 3D printed Coily - I would like the mass produced injection moulded one. Where can I order this?

We have a fantastic network of UK and international vendors who stock the mass produced, injection moulded Coily. You can find a full list on our main website here


Where can I find out more information about Coily including reviews, tutorials etc?

Coily's main website can be found at https://www.coilytool.co.uk - You can find lots of information about Coily,, including reviews, tutorials plus much more.


How do I know what length to cut my coils to on Coily?

There is a database on our website where you can view leg lengths that other people have submitted as well as submit your own. THis page is in the process of being improved and we will have extra search functionality, ratings etc in early 2019.



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